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NOS Madeira Fined by Anacom

The National Communications Authority (Anacom) imposed fines totalling €7.3 million in 2023, a decrease of 57% compared to the same period last year, in the year in which it decided on 277 administrative offence proceedings.

“Anacom decided on 277 administrative offence cases in 2023, 6% more than the 261 cases decided in the previous year. Of the cases decided, 240 ended with convictions, namely the imposition of fines, and 37 with acquittal decisions.”

In 2023, the fines imposed thus amounted to €7.3 million, down from €17 million in 2022.

The regulator highlighted a fine of €2.46 million imposed on Meo for violating the rules applicable to the termination of contracts at the initiative of subscribers, fines with a total value of €708,000 imposed on Worten for the sale of radio equipment that does not comply with legal requirements and a fine of €678,000 imposed on NOS Açores for non-compliance with the rules on suspension of services.

Also noteworthy are the fines of €360,000 and €335,000 imposed on NOS Madeira and Vodafone, respectively, for the violation of the rules “relating to contractual terminations”.

Anacom also verified situations of non-compliance related to “barring of electronic communications services, detailed billing, suspension of services, unfair commercial practices, use of illicit devices, postal services, among others.”

In 2022, of the €17 million in fines, €15 million relate to Meo, NOS, Vodafone, and Nowo for conduct “particularly grievous and likely to violate the legal rules applicable to the communication of changes in contracted prices in relation to a large number of subscribers.”

Samantha Gannon

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