The Funchal Commercial and Industrial Association (ACIF) says that according to information released by the Directorate-General for Consumers only about 220,000 operators are registered on the eBook Complaints platform. This means that many sales professionals and service providers are failing to provide an electronic format of the complaint book.
In a statement, ACIF would like to ‘draw your attention to the need to register as soon as possible to avoid technological problems that could occur during the Christmas holidays. Please be aware that the deadline for registration has already been extended to the 31st of December 2019.’
If you have any questions about whether you should have an Electronic Complaints Book, please refer to the information available at www.consumidor.gov.pt or call the hotline and support at 217 810 875.
info at madeira-weekly.com